Shipping & Returns

Exchanges & Returns

AJD does not accept returns at this time. We do however offer exchanges for soft furnishing and homeware gifts (tea towels, cushions and mugs) if customers wish to swap for an alternative design. The return of goods is at cost to the customer, and once received in pristine condition, a replacement will be sent with a small shipping fee to cover packaging & postage of the alternative order. Please contact ajordandesign@outlook.com for further information or to request an exchange.

If your order arrives faulty or damaged, we ask that photographic evidence is sent within 48 hours of receiving your parcel to be eligable for a replacement or full refund if preferred. Please send us an email with your images attached and order number to ajordandesign@outlook.com for further assistance.

Shipping

All orders are sent with free shipping via Royal Mail 2nd Class Delivery (3-5 working days). Please note that Royal Mail strikes may cause delays which are out of the control of AJD. For faster shipping or International shipping options, please get in touch at ajordandesign@outlook.com.

Let’s Chat!

Please wait up to 24 hours for a response on normal working days Monday - Friday. You can contact us without the fuss via our contact form located on our ‘Contact’ page.