Exchanges & Returns

AJD does not accept returns at this time. We do however offer exchanges for soft furnishing and homeware gifts (excluding prints) if customers wish to swap for an alternative design. The return of goods is at cost to the customer, and once received in brand new condition, a replacement will be sent with a small shipping fee to cover packaging & postage of the replacement order.

If your order arrives faulty or damaged, we ask that photographic evidence is sent within 48 hours of receiving your parcel to be eligible for a replacement.

For return or faulty good enquiries please email ajordandesign@outlook.com or use the Contact form provided below. We’re happy to help!

Shipping

We always offer a free shipping option to the UK to make gifting more affordable. Please allow 3-5 days from the date of dispatch (you will be notified via email) for your order to arrive. If you would like it sooner then please select 1st class which should take roughly 1-3 days unless during festive periods.

If you would like to send a gift internationally and can’t see an option noted at checkout, please reach out at ajordandesign@outlook.com so that this can be arranged for you.

Let’s Chat!

Any enquiries will receive a reply within 24 hours. If you do not receive a response, please firstly check you junk folder or get back in touch.

Thank you!