FAQs

Can I order a custom size print?

Yes! If you spot a design you love but would prefer it in an alternative size then please get in touch at ajordandesign@outlook.com. Always happy to help! Only A4 and A3 sizes are stocked, therefore custom orders will have to be printed individually which can take 1-3 weeks to reach you depending on current print and postage times.

How long does it take for my order to arrive?

AJD offers free shipping for UK orders via Royal Mail standard 2nd class (3-5 working days). If you’d like your order sooner, you can select the 1st class shipping option at checkout (maximum 3 days) and your order will be dispatched same day to ensure it arrives with you promptly! Any current postage delays will be noted on the main homepage banner.

How are prints packaged?

If you are ordering prints unmounted, A4 will arrive in a sturdy Do Not Bend envelope and A3’s in a small postage tube. If your print is purchased mounted, it will be posted in a large mailer bag with extra reinforced backing/ cardboard for extra protection. AJD uses only high quality mounts and backing boards, so luckily there has never been any problems in transit!

How do I take care of my water repellent cushion?

The outdoor cushion range is hand wash only. It is not recommended to machine wash or tumble dry. Although the cushions are water repellent it is not recommended for them to be left outdoors over long periods of time. All cushions have Fibre meets Furniture (Fire) (Safety) Regulations (BS5852), this however is ineffective if the cushion is washed.

Can I machine wash my tea towel?

All tea towels are 100% machine washable at a cool 20 degree cycle to help maintain their vibrant appearance. It is also suitable to iron the tea towels but on the reverse side only. Do not directly iron onto the design, and use a low/ med heat.

Can I order to send to a friend overseas as a gift?

Certainly! We want to make the process as easy for you as possible, and can send directly on your behalf. We can also add in a custom handwritten card so the recipient knows it’s from you. All you need to do is get in touch at ajordandesign@outlook.com or reach out on socials @amberjordandesign so this can be arranged.

I want to order a cushion but it’s out of stock…

AJD supplies to various gift shops from around Northern Ireland, so sometimes there may be cushions out of stock due to this. Cushions are ordered in bulk quarterly and take 1-2 weeks to arrive on average. If your favourite style has been out of stock for a while, get in touch and we can point you in the right direction of the closest store that sells them!